---
title: "Policies — onboarding, offboarding, ownership — TechTailors"
description: "How TechTailors engages clients: onboarding, offboarding, ownership, billing. Operating policies, published before you sign."
canonical: https://techtailors.agency/policies/
---

# Policies

Transparency is the same before, during, and after the engagement. The policies below document exactly how TechTailors operates, arranged the way an engagement moves: you start, you run, you can leave with everything, and you can always come back.

## Start

Every engagement begins fully documented: phases, prep, and the exact fee before any build work.

- [Onboarding](https://techtailors.agency/policies/onboarding/): the six phases, prep checklist, and Blueprint-first pricing.

## Run

Month to month: published response times, published prices, credits when we miss.

- [Support SLA](https://techtailors.agency/policies/support-sla/): tier response times on a 24/7 clock, the 99.9% uptime guarantee, the Lighthouse guarantee, per-service credits.
- [Billing](https://techtailors.agency/policies/billing/): the invoice rhythm, late-payment escalation, discount stacking.

## Leave

The exit is engineered like the build: your data, your accounts, and a published price for the code.

- [Offboarding](https://techtailors.agency/policies/offboarding/): the handover manifest, the 30-day window, the termination procedure.
- [Ownership](https://techtailors.agency/policies/ownership/): who owns what, and the lump-sum buy-out that makes the code yours to keep.

Or leave for good, with everything

## Return

Coming back is priced, published, and penalty-free: we sync your site to current standards at no charge.

- [Reactivation](https://techtailors.agency/policies/reactivation/): the fee matrix, the 6-month grace window, locked-page unlocks.

## Questions about a policy?

Every policy is a living document. If something on a policy page is unclear or you'd like to discuss how it applies to your engagement, reach out at [hello@gettechtailored.com](mailto:hello@gettechtailored.com).

## Ready to work with us?

See your exact monthly price, then talk to us when you’re ready.

[Price Your Build](https://techtailors.agency/pricing/calculator/)

[30-day guarantee on every new plan](https://techtailors.agency/policies/offboarding/#guarantee): an exit, not a refund.

---

Prices as data: https://techtailors.agency/pricing.json · Site guide for agents: https://techtailors.agency/llms.txt